Customer Service Training provides the foundation for quality customer service and focuses on building life-long customer relationships strategies and building confidence while interacting with people professionally.

Course Subjects:

• Introduction to Customer Service
• Customer Service: Communication Skills
• Customer Analysis: Knowing your Customer
• Calming Upset Customers
• Telephone Customer Service
• Internet Customer Skills
• Time Management Strategies
• Stress Management Strategies

Customisation of Training and Checking Materials

When creating any training materials we ensure that the content and visuals are customised to reflect the exact needs of each customer. This includes particular procedures, aircraft specific information, standard operating procedures and even the branding for each airline.